In this article published on www.outsourcing-best-practices.com, you shall learn more about the best way to measure a supplier’s ability to provide the services you are looking for: asking references (supplier’s customers experience).
Below are the 7 steps which are detailed in the article I mentioned:
Step 1: Determining What Makes A Good Candidate
Step 2: Start Early
Step 3: Using the Customer Reference Info Form (an example is included)
Step 4: Reject All Incomplete Forms
Step 5: Introducing Yourself on the Phone
Step 6: Ask the Right Questions
- How long have you been doing business with the supplier? Please describe your relationship with the supplier. Are you generally satisfied with these services?
- Are all your data warehouse services provided by this supplier?
- Is there a sub-contractor involved? If so, please describe nature of the relationship between the supplier, sub-contractor, and your company.
- What services is the supplier providing? (Fill in Yes/No in appropriate column) You can use information on the Reference Account Description Form, but verify it with interviewee.
Step 7: Summary and Scoring
And don’t forget to ask for CSR behavior evidences.